#BEST CHATBOT EXAMPLES UPGRADE#

3 Examples of FAQ chatbots with an AI upgrade Similar to what in-store sales assistants do. They can ask questions about how shoppers will use the products or services they’re interested in, then send them directly to what will suit them best. Have a look at their Birk Bot: Questions that guide customers toward the correct purchaseĬhatbots can also function as digital buying guides. A really good example of this in action is from Birk Sport, a chain of Norwegian bike shops. A good chatbot should ask open-ended questions to get the shopper to the information they need. Here are two types of questions that work best: Questions that give customers more informationĪs a shopper yourself, you know that you often need more information about a product or service than what’s listed in the information section. To do that, your FAQ chatbot needs to ask the right questions. If customers can get all the information they need without any roadblocks, they’re more likely to complete a purchase. Iterate, improve, evolve: make improvements to the chatbot based on your early tests and roll out new features to make your user’s experience even better What questions should chatbots ask? Test, test, test: dedicate a team of users to interact with the chatbot and use their feedback to create a detailed implementation plan Set a specific scope: what is the main objective you want your chatbot to achieve

It’s always our goal to give you solutions that help your business sell more, reduce costs, and improve customer support. How should you build a Conversational AI Chatbot?Īt Kindly, we’ve developed a winning formula that helps you get your AI chatbot up and running in no time. What’s key here is identifying what you need your chatbot to do and selecting the bot that will do that for you. That’s really important for customers that have questions an FAQ chatbot might not have the answer to. Because they use machine learning technology, and natural language processing (NLP), they can engage in conversations with shoppers that mimic in-store shopping.

AI chatbots are a better alternativeĬonversational AI Chatbots simply offer more than what FAQ chatbots can. While both FAQ chatbots and FAQ pages can solve certain problems, they’re limited in their ability to intuitively and naturally answer the questions customers really want answered. In fact, 77% of shoppers say chatbots have and will continue to transform their shopping experience expectations from brands, over the next several years. Being able to just ask a question and get your answer immediately is a far better solution. Scrolling through long lists of FAQs is tedious. In fact, they are already the better option if you compare them with the common FAQ page found on most websites today. They perform well in the right contexts and for certain businesses.

They’re designed to guide shoppers to the next stage of their buying process. They use a live chat feature that’s pre-programmed with responses to FAQs. You’re probably familiar with traditional FAQ chatbots. It’s no surprise that all you can think about now is how you wish your own website had the same feature. You place your order and put your phone down. Good news! If you pre-order now, you’ll get it next week. The website has a chatbot and you ask it when your size will be available. You find exactly what you’re looking for but the size you’re after is out of stock. You’re struggling to sleep one night and find yourself on a competitor's website, doing some online shopping. Imagine you’re an e-commerce website owner.

Best chatbot examples